Cancelling
You can cancel from Billing in the app at any time. Cancelling turns off auto-renewal; your plan keeps working until the end of the period you already paid for.
Refunds
If you were charged by mistake, were charged again after cancelling, or the service did not work as described and we could not fix it, write to hello@surveyowl.co with the email on your account and the date of the charge. We review each request and reply by email.
Refunds go back to the original payment method through our payment provider. The time it takes to appear depends on your bank or card issuer.
Plan changes
Upgrading takes effect straight away and the provider calculates any difference for the current period. If you downgrade, the lower plan starts at the next renewal.